Refund Policy

Last updated: January 2026 • BuyPeptides.now

1. Free Reship Guarantee

If your package is seized by customs, lost in transit, or returned by a carrier, we reship your entire order free of charge - 100% of your original order value, no deductions. This is our strongest commitment to you as a customer.

• Contact us via support ticket with your order number.
• Provide the tracking status showing seizure, loss, or return - or an official customs notice if available.
• Replacement ships within 1–2 business days once verified.
• One free reship per order.
• Must be reported within 60 days of the original dispatch date.

2. Product Quality Issues

If you receive a product that does not meet our quality standards:

• Damaged vials - if a product arrives broken or damaged, we will replace it immediately at no cost.
• Wrong item received - we will send the correct item and arrange return of the incorrect product.
• Purity below specification - if independent testing shows purity below our stated specification, you are entitled to a full refund or replacement. Provide a COA from an accredited laboratory showing the discrepancy.

To initiate a quality claim, open a support ticket with your order number, a description of the issue, and photos where applicable.

3. Refund Eligibility

Refunds are considered in the following circumstances:

• Product damaged or incorrect on arrival.
• Product quality confirmed to be below specification.
• Duplicate charge or payment processing error.
• Order cancelled before dispatch.

4. Non-Refundable Circumstances

Refunds are not available for:

• Orders refused at delivery due to buyer's choice.
• Delivery failure due to incorrect address provided by the customer.
• Customs fees or taxes charged by your country's authorities.
• Change of mind after an order has been dispatched.
• Products that have been opened and used (unless a quality defect is confirmed).

5. Refund Process

1. Submit a support ticket including your order number and the reason for your refund request.
2. Our team will review your request within 1–2 business days.
3. If approved, refunds are issued in cryptocurrency to the wallet address you specify, at the current market rate, or as store credit.
4. Cryptocurrency refunds typically complete within 24 hours of approval.

6. Price Adjustment Policy

If a product you purchased goes on sale within 30 days of your order, you may request a price adjustment credit to your account. Contact support with your order number and the current lower price.

7. Contact

For any refund or reship requests, please open a support ticket. Include your order number for fastest resolution. Our team typically responds within 2–4 hours on business days.