If your package is seized, lost, or fails to deliver - we reship your full order at no cost. 100% covered, no questions asked.
Every order is backed by our free reship guarantee. If it doesn't reach you, we reship your entire order at no cost - full value, no deductions.
If customs or postal authorities seize your shipment, we reship immediately using an alternative routing.
Tracking shows no movement for 14+ days or marked as lost by the carrier - we ship a replacement.
Carrier confirms non-delivery and the package is returned to origin - we reship at no charge.
| Condition | Policy |
|---|---|
| Maximum reshipping per order | One (1) free reship |
| Claim window | Within 60 days of original dispatch |
| Tracking required | Yes - tracking number must be provided |
| Eligible destinations | All countries we ship to |
| Reship coverage | 100% of original order value |
| Reship delivery method | Standard tracked shipping (free) |
In the rare event of a seizure, do not respond to any notices from customs authorities. Simply contact us and we will handle the reship. We have extensive experience navigating international shipping and will advise on the best approach for your specific country.
